Optimizing Intranet - Workflow Design
One of my responsibilities at Carlow was optimizing our SharePoint intranet. Typically what this meant was creating and outfitting team sites to fit each team's needs and team members’ tech savviness. Occasionally I got to dig into InfoPath and SharePoint Designer when form-related workflows were needed; this was the case of the Institutional Review Board (IRB) proposal submission and review process. I redesigned the proposal form to make it more usable, then built a multi-phase multi-condition workflow. Throughout I solicited user feedback through iterative testing to make sure things were working 'as expected.'
IRB @ Carlow University | Pittsburgh, PA | 2015
Multi-User Systems - Decision Making
Rarely do organizations get to design their ideal solutions from scratch, and too often purchased solutions are chosen for reasons that don’t include actual user needs. Over my career, I've been quite vocal about ensuring user voices are meaningfully included in decision making. To me, that includes co-establishing the key features to evaluate through observation, conversation and/or discussing primary tasks with users. The relative criticality of each feature is also necessary to understand, as buying or building solutions typically means compromise. This example shows the criteria elicited from faculty for a new video conferencing solution, and their aggregated and weighted perceptions how each product (in columns) stacked up.
Carlow University | Pittsburgh, PA | 2012